CASE STUDY 5

NAÏVE ROSE B. DINGDING

HRM-3B

MIS CASE STUDY5

1.      What impact do information systems have on organizations?

·         Information Technology provides several advantages to the organization; one such advantage is the ability of IT to link and enable employees (Dewett & Jones, 2001). Electronic communication increases the overall amount of communication within a firm. The most important aspect is that people from the various units of a corporation can interact with each other and thus horizontal communication is promoted. All the obvious advantages of quicker information availability is the outcome of this function of IT but it must also be remembered that too much electronic communication leads to increased alienation of employees due to increased impersonality. Relating to this, IT also increases boundary spanning. An individual can access any information in any part of the organization with the aid of the appropriate technology. This eliminates the need for the repetition of information and thus promotes non-redundancy.
IT's ability to store information means that the organization does not have to rely solely on the fallibility of human error, which is subject to error and erosion (Dewett & Jones, 2001). Information can be stored, retrieved and communicated far more easily and effectively. However, IT can often lead to information overload, meaning that managers have to sift through an insurmountable amount of stored data and thus hindering timely decision-making. This problem is not as serious as first thought, though. Information overload is not an IT problem but more of a documentation problem. Furthermore, management tend to adapt to IT problems once it gets used to the idea of the new technologies.

2.      Identify all the possible problems and drawbacks that might occur when Information system and information technology resources (devices, gadgets, network, internet) are applied in an organization.(Bulleted).

We need a better understanding of:

• Work - what it is, how it is changing
• People - what they expect, how they behave
• Work environments - do they get the best out of people?
• Teams and Groups - how can they be made more effective?
• Organization structures - hierarchies and networks, the formal and the informal
• Organization cultures - the values and beliefs that drive behaviors
• Remote working ('front office and back office in different locations)
• Teleworking - from home, from other locations, from hotel rooms etc.location independence
• Flexible offices - optimizing space and facilities to meet tomorrow's needs, not yesterdays!
  Note that technologies such as CTI (Computer Telephony Integration) create opportunities for location independence within a building.

3.       Research of a specific example organization that applies switching cost, describe how they use it and include (or create) a diagram representing their switching cost application. 

In recent decades, many service markets have been liberalized. For this reason, incumbent service firm are facing new competitors and must address customer switching. You are discussing the determinants of customer switching with a service firm manager. She believes that product quality, relationship quality, and switching costs are important determinant of customer switching. You agree with the contention that product quality and relationship quality are important determinants of switching. However, you believe that switching costs moderate the relationships between product quality, relationship quality, and customer switching. Provide arguments for this contention.

Customer, who had good relationship and content with our product, will not switch to our competitor disregard low switching cost.