CASE STUDY 6

DINGDING, NAIVE ROSE B.
HRM-3B
MIS-CASE STUDY 6

Manager- Is the person responsible for planning and directing the work of a group of individuals, monitoring their work, and taking corrective action when necessary. For many people, this is their first step into a management career. Managers may direct workers directly or they may direct several supervisors who direct the workers. The manager must be familiar with the work of all the groups he/she supervises, but does not need to be the best in any or all of the areas. It is more important for the manager to know how to manage the workers than to know how to do their work well.

Leader-One who is in charge or in command of others. / a person who rules, guides, or inspires others.

Managers are people who do things right and leaders are people who do the right thing. Example the general manager. Example of a leader, like Mother she is the one who lead in there organization in school.

President Noynoy Aquino is a leader, because he is the one who making approved, not making the right things. etc.
 A lion in the jungle is a leader
Harry Potter is a leader and manager, all the aspects of a leader and manager needed by harry potter is there.
Boy Abunda is a leader, because he inspire to those many people.
A platoon leader (Military) is a manager, I think because he/she is the one who make the things right.
Renato Corona  is a leader, because he is the one who command.
Former President Gloria Macapagal Arroyo is a leader, because she is the one who makes work right.
Oprah Winfrey is a manager, because she is the one who make taking corrective action if necessary.
A high school teacher is a manager, because she knows the right things and making the things right in a right way.
Yourself is a leader, bacause I am person who making inspire to other people like my mother.

CASE STUDY 5

NAÏVE ROSE B. DINGDING

HRM-3B

MIS CASE STUDY5

1.      What impact do information systems have on organizations?

·         Information Technology provides several advantages to the organization; one such advantage is the ability of IT to link and enable employees (Dewett & Jones, 2001). Electronic communication increases the overall amount of communication within a firm. The most important aspect is that people from the various units of a corporation can interact with each other and thus horizontal communication is promoted. All the obvious advantages of quicker information availability is the outcome of this function of IT but it must also be remembered that too much electronic communication leads to increased alienation of employees due to increased impersonality. Relating to this, IT also increases boundary spanning. An individual can access any information in any part of the organization with the aid of the appropriate technology. This eliminates the need for the repetition of information and thus promotes non-redundancy.
IT's ability to store information means that the organization does not have to rely solely on the fallibility of human error, which is subject to error and erosion (Dewett & Jones, 2001). Information can be stored, retrieved and communicated far more easily and effectively. However, IT can often lead to information overload, meaning that managers have to sift through an insurmountable amount of stored data and thus hindering timely decision-making. This problem is not as serious as first thought, though. Information overload is not an IT problem but more of a documentation problem. Furthermore, management tend to adapt to IT problems once it gets used to the idea of the new technologies.

2.      Identify all the possible problems and drawbacks that might occur when Information system and information technology resources (devices, gadgets, network, internet) are applied in an organization.(Bulleted).

We need a better understanding of:

• Work - what it is, how it is changing
• People - what they expect, how they behave
• Work environments - do they get the best out of people?
• Teams and Groups - how can they be made more effective?
• Organization structures - hierarchies and networks, the formal and the informal
• Organization cultures - the values and beliefs that drive behaviors
• Remote working ('front office and back office in different locations)
• Teleworking - from home, from other locations, from hotel rooms etc.location independence
• Flexible offices - optimizing space and facilities to meet tomorrow's needs, not yesterdays!
  Note that technologies such as CTI (Computer Telephony Integration) create opportunities for location independence within a building.

3.       Research of a specific example organization that applies switching cost, describe how they use it and include (or create) a diagram representing their switching cost application. 

In recent decades, many service markets have been liberalized. For this reason, incumbent service firm are facing new competitors and must address customer switching. You are discussing the determinants of customer switching with a service firm manager. She believes that product quality, relationship quality, and switching costs are important determinant of customer switching. You agree with the contention that product quality and relationship quality are important determinants of switching. However, you believe that switching costs moderate the relationships between product quality, relationship quality, and customer switching. Provide arguments for this contention.

Customer, who had good relationship and content with our product, will not switch to our competitor disregard low switching cost.

CASE STUDY 4

Naïve Rose B. Dingding

HRM-3B

Case study in MIS

1. What do managers need to know about organizations in order to build and use information systems successfully?

*Important features of organizations that managers need to know about in order to build and use information systems successfully, to serve the interests of the business firm. At the same time, the organization must be aware of and open to the influences of information systems to benefit from new technologies.

2. Why is it so difficult to build successful information systems, including systems that promote competitive advantage?

* Yes it is difficult to build, because You will need to understand how information systems can change social and work life in your firm. You will not be able to design new systems successfully or understand existing systems without understanding your own business organization.

3. Research for 4 official websites websites of a five-star hotel. List each the services that they offer on using their website. Compare all their services. Which website of the hotel has many services than the others? Which hotel has least number of online services? Which website of a hotel do you think you will go to choose? Explain why you choose that website? Make sure to include the link of each hotel.

* http://www.expedia.com.ph/Las-Vegas-Hotels-Bellagio.h140596.Hotel-Information

Services

-Advertisement
- Online reservation
- Online Promotions
- Contact Us Service

* http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=24902905

Hotels, Restaurants and Leisure Marriott Hotel Services, Inc.

Services

-a hospitality company, engages in operating and franchising hotels and related lodging facilities worldwide. The company, through various segments, develops, operates, and franchises hotels and corporate housing properties, as well as timeshare, fractional ownership, and whole ownership properties.

* http://www.hotels-london.co.uk/five-star-hotels-london-bridge

Services

-online reservation, wifi

* http://www.hotels-london.co.uk/five-star-hotels-tower-hill

-Online reservation
- Online Promotions
- Contact Us Service

Explanation:

* http://www.expedia.com.ph/Las-Vegas-Hotels-Bellagio.h140596.Hotel-Information

*I choose this website or link of the hotel, because that hotel is nice and you are capable to use those services that you need to use.

CASE STUDY 3

Naïve Rose B. Dingding

Case Study Questions

1. Analyze GM by using the value chain and competitive forces models. Identify the systems and aspects in GM. General Motors are trying to develop their industry standards. They find strategies for developing new market niches for specialized products and services. They apply value chain extended by Internet technology that connects all the firms suppliers and customers. Business Competitive Strategies is also included such as: become the low cost producer. In the value chain, they apply Workforce Planning System, Computer Design System, Computerized Ordering System, Sales and Marketing and Equipment Maintenance System. 2. Describe the relationship between GM’s organization and its information technology infrastructure. What management, organization, and technology factors influenced this relationship? The management team believed that by intensively weaving Internet technology into all of its business processes, GM could become a smarter, leaner, faster company, more in tune with customers. GM could use Internet and other leading-edge information systems technology to reconstruct its entire value chain, transforming itself into a customer-focused business that provides many different electronic services to consumers, as well as cars. 3. Evaluate the current business strategy of GM in response to its competitive environment. What is the role of information systems in that strategy? How do they provide value for GM? GM were offering online services. GM has also been experimenting with ways to sell vehicles online, GM is also trying to reduce the costs of inventory and sales incentives by finding ways to make cars that customers have actually ordered. They are developing IT strategies. GM’s engineering staff has been reorganized into a single global team. Starting in 1995, GM began replacing all of its disparate engineering and design tools with a single core design and manufacturing system, EDS’s Unigraphics. 4. How successful have GM’s strategy and use of information systems been in addressing the company’s problems? What kind of problems can they solve? What are some of the problems that they cannot address? ·         A communications and collaboration system is an information system that enables more effective communications between workers, partners, customers, and suppliers to enhance their ability to collaborate. ·          Achieving this goal will require heavy reliance on information systems integration and extensive organizational change. ·         GM remains burdened with very high fixed costs for pension and health-care benefits..GM’s pension and health-care costs are huge—about $24 per hour at GM compared to $12 at foreign factories. GM’s pension fund was decimated by the stock market decline in the 1990s and early 2000s, and the company may need to generate more than $15 billion over the next 5 years to rebuild the value of that fund. In addition, GM will have to pay an additional $5 billion per year to provide health-care to current and former workers. In a business with very slim profit margins, such costs can be decisive. Faced with similar problems, a company such as Ford would have closed more plants and accepted a smaller portion of the U.S. market. This is a strategy that GM cannot afford because then the company would produce and sell fewer vehicles, meaning less income for those big pension and health-care costs.GM still suffers from a weak brand image, with many car buyers perceiving the Chevrolet, Pontiac, and Buick brands as musty and second rate.